EYE VISTA Hotel Service - your reliable Partner in Russia

1. WHO CAN ENTER RUSSIA FOR TOURIST PURPOSES?
Any foreign citizen or a person with a residence permit in foreign country.

A foreign tourist can enter Russia either directly from his own country or via any other country by any means of transportation by land, sea or air.

2. DO FOREIGN TOURISTS NEED VISAS TO ENTER RUSSIA?
Yes, foreign citizens need visa to visit Russia. Visa can be obtained in the Russian consulates worldwide.

Attention! Electronic visas to Russia has been temporarily suspended.

3. WHAT DOCUMENTS ARE REQUIRED FOR FOREIGN TOURISTS TO ENTER RUSSIA?
To enter Russia, besides visa, hotel booking or Voucher issued by Russian travel company, it is necessary for foreign tourists to have a medical document (in Russian or English) confirming the negative result of a laboratory examination for COVID-19 by PCR, selected no earlier than 48 hours before arrival.

In addition, before arriving in the territory of Russia, it is necessary to fill out the Application form for those who are on flights to the Russian Federation for border crossing. The recommended sample is posted on the link.

4. DO I NEED TO ISSUE A DOCUMENT WITH A QR CODE IN RUSSIA?
You do not need a document with a QR code to enter Russia.

5. WHAT SHOULD I DO IF SYMPTOMS OF A CORONAVIRUS INFECTION APPEAR?
It is recommended to contact a medical organization to take a test for coronavirus infection and, until the results are obtained, observe the isolation regime at the place of your stay (hotel or other accommodation facility).
The cost of the test varies from 1500 to 4000 Russian rubles.
The costs associated with staying in quarantine are borne by a foreign tourist. If the insurance policy covers these costs, it is recommended to keep the checks for further provision to the insurer for reimbursement.

6. WHAT SHOULD I DO IF I GET A POSITIVE RESULT FOR A CORONAVIRUS INFECTION?
It is necessary to observe isolation at the place of your stay during.
7 calendar days from the date of receiving a positive result for coronavirus infection.
If you are feeling unwell, you should seek help from a medical institution.
Before the trip, it is recommended to find out from your insurance company the contacts of partner medical institutions in Russia, as well as the algorithm for seeking medical help in these institutions.
The toll-free emergency number in Russia is -112.

7. DOES THE INSURANCE POLICY COVER MEDICAL EXPENSES?
The provision and financing of medical care (including medical transport services) to foreign tourists within the framework of medical insurance is carried out in accordance with the medical insurance contract.
It is recommended to include coverage of risks associated with the treatment of coronavirus infection in the medical insurance contract.

8. SHOULD CONTACT PERSONS BE QUARANTINED?
Persons who have been in contact with a foreign tourist should not be quarantined unless they have a coronavirus infection.

9. CAN I RETEST AND WHEN?
A foreign tourist can re-take a test for coronavirus infection, but not earlier than 3 calendar days after receiving a positive laboratory test result.

10. IS IT POSSIBLE TO END THE QUARANTINE IF THE REPEATED TEST IS NEGATIVE?
In case of a negative result when retesting the coronavirus infection test, a foreign tourist can complete quarantine.
At the same time, he is not obliged to inform any state authorities about this on his own (the necessary information is sent by a medical institution).

11. HOW LONG DOES THE QUARANTINE LAST?
The standard period of quarantine for a foreign tourist (as well as a Russian one) is 7 calendar days from the moment of receiving a positive result for coronavirus infection.

12. DO I NEED TO TAKE A RETEST TO COMPLETE THE QUARANTINE?
To complete the 7-day quarantine, a foreign tourist is not required to take a coronavirus infection test again.
He is also not obliged to inform any public authorities about this.

Book your trip to Russia

Our advantages
We are professionally engaged in granting of on-land touristic services in Russia for 27 years.
Prices
We monitor the prices on the travel market and always try to offer the best option.
Staff
Our managers are always ready to assist you and help you make the right choice.
Office
For your convenience our office is open around the clock.
Hotels
We have allotment of rooms in hotels of Moscow at our disposal and it gives us an advantage to make good offers.
Quality
We guarantee comfortable conditions for any trip to Russia for individual travelers and organized groups.granted at reasonable prices.
Control
We not only book hotels and provide services but also control the entire process from the initial receipt of the request for service until the end of service.
Competence
We offer personalized services to individuals and corporate services to legal entities with the provision of a full range of services in Russian Federation.

Please read this policy carefully.

1. OUR PRIVACY STATEMENT

The protection of your personal data is of great importance to EYE VISTA Group: LLC EYE VISTA Hotel Service, LLC Consulting Bureau EYE VISTA, LLC EYE VISTA Tour ("Company").
This privacy policy (the "Privacy Policy") therefore intends to inform you about how the Company, active in the provision of travel services, acting as data controller, collects and processes your personal data that you submit or disclose to us. We also act as data processor when we process your personal data received or obtained through third-parties. We process this personal data in accordance with the applicable the Federal Law of Russian Federation dated 27.07.2006 № 152-FZ «On Personal Data» (the 152-FZ) EU and Member State regulations on data protection, in particular, the General Data Protection Regulation № 2016/679 (the "GDPR").

We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted.

If you have any queries or comments relating to this Privacy Policy, please contact policy@eye-vista.ru

1. HOW DO WE USE YOUR PERSONAL DATA?

We will always process your personal data based on one of the legal basis provided for in the № 152-FZ (Articles 2, 3 and 4), in the GDPR (Articles 6 and 7). In addition, we will always process your sensitive personal data, for example, concerning your trade union membership, religious views, or health condition, in accordance with the special rules provided for in the № 152-FZ (Article 6), in the GDPR (Articles 9 and 10).

We may collect and process your personal data for the purposes set out below and disclose your personal data among our Companies for business purposes and also to companies and our service providers who act as 'data processor' on our behalf. These purposes include:

1. Fulfilling the contract with you and legal obligations the № 152-FZ (Articles 6 and 9), (Articles 6(1)(b) and (c) of the General Data Protection Regulation ("GDPR"): In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. Also we need to provide airlines/accommodation providers with your name, passport number, contact details, and other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.
2. Fulfilling your and our legitimate interests the № 152-FZ (Articles 6 and 9), (Article 6(1)(f) of the GDPR): Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
3. Consent: For marketing purposes and other similar data processes that may require your authorization for their processing the № 152-FZ (Articles 6 and 9), (Article 6(1)(a) of the GDPR). We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.
4. Explicit consent the № 152-FZ (Articles 7, 10, 11 and 12), (Article 9(2)(a) of the GDPR): Information which is considered to be 'sensitive personal data' under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.

We will process your data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities the № 152-FZ (Article 7), (Article 5 and 25(2) GDPR).

1. WHAT TYPES OF PERSONAL DATA DO WE USE?

For the purposes specified under this Privacy Policy, we will process the personal data specified above and other personal data as specified to you in our specific information notices.

We can obtain such personal data either directly from you when you decide to communicate such data to us (i.e., when you fill in forms or provide it to us by e-mail) or indirectly (when you provide us the information via a third party, like a travel agent). We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

1. HOW DO WE SHARE YOUR PERSONAL DATA?

We may share your personal data within our Companies, our entities and with third parties in accordance with the № 152-FZ and the GDPR. Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing the № 152-FZ (Articles 12 and 14), the GDPR (Articles 26, 28 and 29). Furthermore, where we share your data with any entity outside the Russian Federation or EEA, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers the GDPR (Articles 44 ff.) and the № 152-FZ (Articles 12, 14 and 18).

Strategic Partners

Your personal data may be transferred to, stored, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. Your personal data will only be shared by us with these companies in order to provide or improve our products, services and advertising, as appropriate. If necessary, consent will be requested from you.

Service Providers

We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.

Corporate Affiliates and Corporate Business Transactions

We may share your personal data with all Company's affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

Legal Compliance and Security

It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Data Transfers

Such disclosures may involve transferring your personal data out of the European Union, such as the United States, Japan, Singapore and India. Such transfer may take place for the purposes of providing you customer services, executing your reservation with suppliers (e.g., airlines, hotels), and providing you with services at your place of destination. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred, in particular by entering into standard contract clauses as defined by and the № 152-FZ (Article 12) and the European Commission decisions 2001/497/EC, 2002/16/EC, 2004/915/EC and 2010/87/EU.

We will not use your personal data for online marketing purposes unless you are our customer, or you have expressly consented to such use of your personal data. You can change your marketing preferences at any time by contacting us as detailed below.

1. OUR RECORDS OF DATA PROCESSES

We handle records of all processing of personal data in accordance with the obligations established by the and the № 152-FZ (Article 18), the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the № 152-FZ or GDPR and cooperate with the supervisory authorities as required and the № 152-FZ (Article 23) and GDPR (Article 31).

1. SECURITY MEASURES

We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection the № 152-FZ (Article 18) and GDPR (Article 25(1) and 32). We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

1. NOTIFICATION OF DATA BREACHES TO THE COMPETENT SUPERVISORY AUTHORITIES

In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you the № 152-FZ (Article 22) and the GDPR (Articles 33 and 34).

1. PROCESSING LIKELY TO RESULT IN HIGH RISK TO YOUR RIGHTS AND FREEDOMS

We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms the № 152-FZ (Article 21) and the GDPR (Article 35). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the № 152-FZ and the GDPR or that appropriate technical and organisational safeguards are in place in order to proceed with it. In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations the № 152-FZ (Article 23) and the GDPR (Article 36).

1. YOUR RIGHTS

You have the following rights regarding personal data collected and processed by us.

• Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you the № 152-FZ (Articles 13 and 14) and the GDPR (Articles 13 and 14).
• Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information the № 152-FZ (Article 16) and the GDPR (Article 15).
• Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data the № 152-FZ (Article 14) and the GDPR (Article 15). You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply the № 152-FZ (Article 14) and the GDPR (Article 17).
• Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions are met the № 152-FZ (Articles 14, 15 and 16) and the GDPR (Article 18).
• Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions are met the № 152-FZ (Article 17) and the GDPR (Article 21).
• Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions are met the № 152-FZ (Article 16) and the GDPR (Article 20).
• Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions are met the № 152-FZ (Article 16) and the GDPR (Article 22).

If you intend to exercise such rights, please refer to the contact section below.

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.

1. CHILDREN

Our products and services are primarily directed at adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, where the processing of personal data of children is based on their consent, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children.

1. LINKS TO OTHER SITES

We may propose hypertext links from the Website to third-party websites or Internet sources. We do not control and cannot be held liable for third parties' privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.

1. UPDATES TO PRIVACY POLICY

We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon issuing of the revised Privacy Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent where applicable.

CONTACT

For any questions or requests relating to this Privacy Policy, you can contact us by email policy@eye-vista.ru

The contact details of the Data Protection Officer are as follows:

Email: policy@eye-vista.ru

Phone: +7 495 737-7950

Physical Address:

105613, Russia, Moscow,
Izmailovskoye shosse, 71-3V, office 411.