Consulting, visas and services for foreign business in Russia

Our advantages
We are professionally engaged in granting of consulting and translation services in Russia for 27 years.
Prices
We monitor the prices of market and always try to offer the best option.
Staff
Our managers are s well trained professional to provide the best service.
Office
For your convenience our office is open around the clock.
Quality
We guarantee a high quality of any service provided in Russia for foreign businessmen and individual.
Control
We not only provide services and comunications but also control the entire process from the initial receipt of the request for service until the end of service.
Competence
We offer personalized services to individuals and corporate services to legal entities with the provision of a full range of services in Russian Federation.

Мы предлагаем корпоративное обслуживание юридических лиц с оказанием полного комплекса услуг:

• Изучение рынка;
• Поиск деловых партнёров;
• Разработка плана, сценария и стратегии мероприятия;
• Согласование мероприятия в различных инстанциях;
• Дизайн и подготовка печатной продукции и сувениров, изготовление бейджей и информационных указателей;
• Подготовка документации;
• Подбор средств размещения, бронирование отелей в России;
• Подбор площадок и залов для мероприятий различного масштаба;
• Обеспечение мероприятия техническими средствами, аренда аппаратуры, подготовка и монтаж сцены, звука и света;
• Разработка маршрутов и плана передвижения по России;
• Приобретение авиа и железнодорожных билетов;
• Визовая поддержка для въезда в Россию;
• Предоставление услуг линейных и синхронных переводчиков;
• Организация трансферов на различных видах транспорта;
• Организация экскурсионного обслуживания, предоставление входных билетов;
• Организация работы гидов и сопровождающих;
• Медицинское страхование.

Contract for the provision of consulting services.

1. General provisions
1.1. LLC "EYE VISTA Tour" and LLC "EYE VISTA Hotel Service" acting on behalf of "EYE VISTA Group", hereinafter referred to as the "Company", publish a public offer for the provision of consulting services in the field of civil and tourist services for individuals and legal entities, citizens of the Russian Federation and foreign citizens, hereinafter referred to as the "Client", at the Company's website https://eyevista.ru.
1.2. In accordance with article 437 of the Civil Code of the Russian Federation (civil code of the Russian Federation), this document is a public offer, and, if the terms set out below are accepted, the individual who accepts this offer will pay for the Company's services in accordance with the terms of this Agreement. In accordance with paragraph 3 of article 438 of the civil code of the Russian Federation, payment by the Client is an acceptance of the offer, which is considered equivalent to entering into a Contract on the terms set out in the offer.
1.3. If the Client having read the text of the public offer does not agree with its content in general or with the content of any item, he (she) can refuse to use the services provided by the Company.
1.4. The following terms are used in this offer:
• "Offer" – a public offer of the Company addressed to any individual (citizen) to conclude a purchase and sale agreement (hereinafter referred to as the "Agreement") on the existing terms contained in the Agreement, including all its appendices.
• "Client" – an individual who has entered into an Agreement with the Company on the terms contained in the Agreement.
• "Acceptance" – full and unconditional acceptance of the terms of the Agreement by the Client.
• "Service" – a list of services provided by the Company.
• "Order" – The list of assorted services specified by the Client when making an application on the website or with the assistance the Company's manager.

2. Subject of the Agreement
The subject of this Agreement is the provision of the following services by the Company in accordance with the terms of this public offer:
2.1. Consulting Services in the field of civil law: studying the market of various services in the Russian Federation, collecting and preparing information about goods and services, selecting business partners, technical support of transactions, drafting business plans, translating documents into various languages, providing services for notarization of documents, contacts with various companies, departments and performing other tasks that do not contradict the existing legislation of the Russian Federation.
2.2. Consulting Services in the field of tourist services: registration of invitations to enter the Russian Federation, visa support, consultations on visa and immigration issues, preparation of documents to various state organizations of the Russian Federation and / or other countries within the framework of the services provided.
2.3. Additional services: services for the delivery of documents to the Client using postal services, other travel services agreed by the parties, defined in the Client's request.

3. Placing an Order
3.1. The Clients orders services via the website https://eyevista.ru or via email visa@eye-vista.ru or any other email of EYE VISTA Group's Departments.
3.2. The Client undertakes obligations to provide accurate information necessary for placing an order.
3.3. The Company is not responsible for the content and accuracy of the information provided by the Customer when placing an Order.
3.4. Payment by the Client for an Order which he (she) effected at the website means that the Client agrees to the terms of this Agreement. The payment date is the date of signing of the purchase and sale Agreement between the Company and the Client.
3.5. All information provided on the site https://eyevista.ru is for reference purpose only and may not fully convey reliable information about certain properties and characteristics of the services. If the Client has any questions regarding the properties and characteristics of the services, he (she) should apply with questions the Company's manager before placing an Order.

4. The terms of the Order
4.1. The general terms of the Order are stated at the Company website but in some cases it can be modified individually with the Client depending on the work hours of Migration services, consular sections worldwide, other services' providers, etc.
4.2. The terms of submission of additional services are to be discussed by the parties in advance and should be agreed in writing by e-mail visa@eye-vista.ru or any other email of EYE VISTA Group's Departments.

5. Order Payment
5.1. The payment for the Order can be effected in cash, by Bank transfer, and with Bank cards.
5.2. Prices for services which are indicated on the website may be changed by the Company unilaterally without notifying the Client. If the price of the ordered items changes the Company undertakes an obligation to inform the Client about such changes as soon as possible. The Client has the right to confirm or cancel the Order. If there is no communication with the Client, the Order is considered to be canceled within 7 calendar days from the date of receipt of the Order.
5.3. For all Orders which require delivery of documents in Russia or/and abroad the delivery terms and costs are calculated individually and should be agreed in advance.

6. Refund policy
6.1. The Client has the right to cancel and change the ordered services at any time until the documents are submitted to various departments, migration services, consular offices as well as to other contractors of the Company.
6.2. Upon the Client's rejection of services for registration of tourist and business invitations that are already under processing in the Directorate for Migration of the Ministry of Internal Affairs (MIA) of Russia (GUVM MVD), in the Ministry of Foreign Affairs (MFA) or in other instances the paid amount is not refundable.
6.3. The official disclaimer by GUVM or by the Ministry of foreign Affairs in obtaining entry documents required for the entry of a foreign citizen in the Russian Federation causes non refund of the amounts paid.
6.4. When requesting a refund for a modified or incomplete service, the Client must provide the Company with an application for a refund either in writing to the address 105613, Moscow, Izmailovskoe sh., 71, building 3B, office 411 or in electronic form to the e-mail: visa@eye-vista.ru or any other email of EYE VISTA Group's Departments.
The application can be made in a free form with the mandatory indication of the Client's contact details that match those specified in the order, the name of the ordered services and the reasons for the refund. The Client has the right to ask all questions to the Company by phone: + 7 (495) 737-7950.
6.5. The amount paid by the Client for the service that was changed or not rendered in full is subject to refund to the Client within 10 (ten) business days from the date of submission of the corresponding request. Refunds are made in the same way as the service was paid for in compliance with the relevant deadlines.
6.6. To return funds to the Bank card, the Client must fill out the "Application for a refund", which is sent by the Company to the Client's e-mail upon request and send it along with a copy of the passport to the address: 105613, Moscow, Izmailovskoe sh., 71, building 3B, office 411. The refund will be made to the Client's Bank account specified in the application within 10 (ten) business days from the date of receipt of The "Application for refund" by the Company.
6.7. To return funds credited to the Company's current account by mistake by a wire transer, the Client must submit a written application and attach a copy of the passport and receipts/receipts confirming the erroneous transfer. This application must be sent to the address: 105613, Moscow, Izmailovskoe sh., 71, building 3B, office 411. After receiving a written application with a copy of the passport and receipts / receipts, the Company makes a refund within 10 (ten) business days from the date of receipt of the application to the client's Bank account specified in the application. In this case, the refund amount will be equal to the cost of the Order. The client has the right to ask all questions to the Company by phone +7 (495) 737-7910 or by e-mail visa@eye-vista.ru.
6.8. The Period for reviewing the Application and returning funds to the Client begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays/weekends. If the Application was received by the Company after 18.00 on a business day or on a holiday/weekend, the next business day is considered the moment when the Company receives the Application. The Client has the right to ask all questions to the Company by phone +7 (495) 737-7910 or by e-mail visa@eye-vista.ru.

7. Copyright
7.1. All text information and graphic images posted on the website https://eyevista.ru, are the property of the Company and/or its suppliers and manufacturers of the product/services'.

8. The rights, duties and responsibilities
8.1. The Company shall:
8.1.1. Provide quality service in accordance with the Client's Request.
8.1.2. Confirm its receipt by informing the Client about possible changes in the ordered services after receiving the Application.
8.1.3. Provide all the information associated with the consumption of Client services rendered (the date of readiness of the invitation, the timing of the Express delivery of documents, based on the exact recipient address and the waybill number for tracking the Express delivery of documents, etc.) by request of the Client.
8.2. The Company shall not be liable to Client for acts committed by the Client in violation of the law.
8.3 The Company has the right to involve authorized representatives and third parties in the performance of obligations under the agreement if necessary.
8.4. The Client undertakes to:
8.4.1. Provide the Company with reliable information and documents necessary for registration of the service. The Client is fully responsible for the consequences caused by providing false information and documents. In this case the Company has the right to terminate the Agreement with the retention of all funds deposited by the Client.
8.4.2. The Client is informed that the Consular Departments of Russian and Foreign Embassies and Migration Services have the right to take the following actions without explanation: reject to issue a visa, request additional documents and information, issue a visa for a shorter period than the requested one and extend the visa processing period. The Company is not responsible for the above and other actions that Consulates, Migration Services and other agencies may take when processing the Client's documents and in these cases, does not make a refund for the paid services .
8.5. The Client has the right to send a claim for improper execution of the order to the e-mail specified on the website https://eyevista.ru in the Contacts section. All received information is processed as soon as possible.

9. Force majeure
9.1. In the event of force majeure, which the party under this Agreement could not have foreseen or prevented by reasonable measures, the term of performance of obligations under this Agreement is postponed in proportion to the time during which such circumstances continue to operate, without compensation for any losses.
Such events of an emergency nature, in particular, include: floods, fire, earthquake, explosion, storm, subsidence of the soil, other natural phenomena, epidemic, as well as war or military actions, terrorist acts; voltage fluctuations in the power grid and other circumstances that led to the failure of technical means of any of the parties to the agreement.
A party that has created a situation in which it became impossible to fulfill its obligations due to the occurrence of force majeure circumstances, is obliged to notify the other party in writing immediately (but not later than 5 (five) business days) of the occurrence, expected duration and termination of these circumstances.
In case of a dispute about the time of occurrence, duration and termination of force majeure circumstances, the conclusion of the competent authority at the location of the relevant Party will be a proper and sufficient confirmation of the beginning, duration and end of the specified circumstances.
Failure to notify or untimely notification of the beginning of force majeure circumstances deprives the party in the future of the right to refer to them as the basis for relieving from liability for non-performance of obligations under this agreement.
If force majeure circumstances and / or their consequences continue to operate for more than 30 (thirty) consecutive calendar days, the Agreement may be terminated at the initiative of either party by sending a written notice to the other party
9.2. in other cases of non-performance or improper performance of their obligations not provided for in clause 9.1. of these Terms, the Parties are liable in accordance with the current legislation of the Russian Federation.

10. Legal address.

LLC "EYE VISTA Hotel Service"
105613, Russia, Moscow, г. Москва, Измайловское ш., д.71, корп. 3В
ИНН 7719671755
КПП 771901001
ОГРН 1087746292457
Тел. + 7 (495) 737-7910
Эл. почта: visa@eye-vista.ru

Please read this policy carefully.

1. OUR PRIVACY STATEMENT

The protection of your personal data is of great importance to EYE VISTA Group: LLC EYE VISTA Hotel Service, LLC EYE VISTA Tour including Consulting and Translation Department (the "Company").
This privacy policy (the "Privacy Policy") therefore intends to inform you about how the Company, active in the provision of travel services, acting as data controller, collects and processes your personal data that you submit or disclose to us. We also act as data processor when we process your personal data received or obtained through third-parties. We process this personal data in accordance with the applicable the Federal Law of Russian Federation dated 27.07.2006 № 152-FZ «On Personal Data» (the 152-FZ) EU and Member State regulations on data protection, in particular, the General Data Protection Regulation № 2016/679 (the "GDPR").

We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted.

If you have any queries or comments relating to this Privacy Policy, please contact policy@eye-vista.ru

1. HOW DO WE USE YOUR PERSONAL DATA?

We will always process your personal data based on one of the legal basis provided for in the № 152-FZ (Articles 2, 3 and 4), in the GDPR (Articles 6 and 7). In addition, we will always process your sensitive personal data, for example, concerning your trade union membership, religious views, or health condition, in accordance with the special rules provided for in the № 152-FZ (Article 6), in the GDPR (Articles 9 and 10).

We may collect and process your personal data for the purposes set out below and disclose your personal data among our Companies for business purposes and also to companies and our service providers who act as 'data processor' on our behalf. These purposes include:

1. Fulfilling the contract with you and legal obligations the № 152-FZ (Articles 6 and 9), (Articles 6(1)(b) and (c) of the General Data Protection Regulation ("GDPR"): In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. Also we need to provide airlines/accommodation providers with your name, passport number, contact details, and other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.
2. Fulfilling your and our legitimate interests the № 152-FZ (Articles 6 and 9), (Article 6(1)(f) of the GDPR): Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
3. Consent: For marketing purposes and other similar data processes that may require your authorization for their processing the № 152-FZ (Articles 6 and 9), (Article 6(1)(a) of the GDPR). We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.
4. Explicit consent the № 152-FZ (Articles 7, 10, 11 and 12), (Article 9(2)(a) of the GDPR): Information which is considered to be 'sensitive personal data' under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.

We will process your data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities the № 152-FZ (Article 7), (Article 5 and 25(2) GDPR).

1. WHAT TYPES OF PERSONAL DATA DO WE USE?

For the purposes specified under this Privacy Policy, we will process the personal data specified above and other personal data as specified to you in our specific information notices.

We can obtain such personal data either directly from you when you decide to communicate such data to us (i.e., when you fill in forms or provide it to us by e-mail) or indirectly (when you provide us the information via a third party, like a travel agent). We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

1. HOW DO WE SHARE YOUR PERSONAL DATA?

We may share your personal data within our Companies, our entities and with third parties in accordance with the № 152-FZ and the GDPR. Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing the № 152-FZ (Articles 12 and 14), the GDPR (Articles 26, 28 and 29). Furthermore, where we share your data with any entity outside the Russian Federation or EEA, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers the GDPR (Articles 44 ff.) and the № 152-FZ (Articles 12, 14 and 18).

Strategic Partners

Your personal data may be transferred to, stored, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. Your personal data will only be shared by us with these companies in order to provide or improve our products, services and advertising, as appropriate. If necessary, consent will be requested from you.

Service Providers

We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.

Corporate Affiliates and Corporate Business Transactions

We may share your personal data with all Company's affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

Legal Compliance and Security

It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Data Transfers

Such disclosures may involve transferring your personal data out of the European Union, such as the United States, Japan, Singapore and India. Such transfer may take place for the purposes of providing you customer services, executing your reservation with suppliers (e.g., airlines, hotels), and providing you with services at your place of destination. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred, in particular by entering into standard contract clauses as defined by and the № 152-FZ (Article 12) and the European Commission decisions 2001/497/EC, 2002/16/EC, 2004/915/EC and 2010/87/EU.

We will not use your personal data for online marketing purposes unless you are our customer, or you have expressly consented to such use of your personal data. You can change your marketing preferences at any time by contacting us as detailed below.

1. OUR RECORDS OF DATA PROCESSES

We handle records of all processing of personal data in accordance with the obligations established by the and the № 152-FZ (Article 18), the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the № 152-FZ or GDPR and cooperate with the supervisory authorities as required and the № 152-FZ (Article 23) and GDPR (Article 31).

1. SECURITY MEASURES

We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection the № 152-FZ (Article 18) and GDPR (Article 25(1) and 32). We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

1. NOTIFICATION OF DATA BREACHES TO THE COMPETENT SUPERVISORY AUTHORITIES

In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you the № 152-FZ (Article 22) and the GDPR (Articles 33 and 34).

1. PROCESSING LIKELY TO RESULT IN HIGH RISK TO YOUR RIGHTS AND FREEDOMS

We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms the № 152-FZ (Article 21) and the GDPR (Article 35). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the № 152-FZ and the GDPR or that appropriate technical and organisational safeguards are in place in order to proceed with it. In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations the № 152-FZ (Article 23) and the GDPR (Article 36).

1. YOUR RIGHTS

You have the following rights regarding personal data collected and processed by us.

• Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you the № 152-FZ (Articles 13 and 14) and the GDPR (Articles 13 and 14).
• Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information the № 152-FZ (Article 16) and the GDPR (Article 15).
• Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data the № 152-FZ (Article 14) and the GDPR (Article 15). You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply the № 152-FZ (Article 14) and the GDPR (Article 17).
• Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions are met the № 152-FZ (Articles 14, 15 and 16) and the GDPR (Article 18).
• Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions are met the № 152-FZ (Article 17) and the GDPR (Article 21).
• Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions are met the № 152-FZ (Article 16) and the GDPR (Article 20).
• Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions are met the № 152-FZ (Article 16) and the GDPR (Article 22).

If you intend to exercise such rights, please refer to the contact section below.

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.

1. CHILDREN

Our products and services are primarily directed at adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, where the processing of personal data of children is based on their consent, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children.

1. LINKS TO OTHER SITES

We may propose hypertext links from the Website to third-party websites or Internet sources. We do not control and cannot be held liable for third parties' privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.

1. UPDATES TO PRIVACY POLICY

We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon issuing of the revised Privacy Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent where applicable.

CONTACT

For any questions or requests relating to this Privacy Policy, you can contact us by email policy@eye-vista.ru

The contact details of the Data Protection Officer are as follows:

Email: policy@eye-vista.ru

Phone: +7 495 737-7950

Physical Address:

LLC EYE VISTA Hotel Service
105613, Russia, Moscow,
Izmailovskoye shosse, 71-3V, office 411.

LLC EYE VISTA Tour
117452, Russia, Moscow,
Balaklavsky Prospekt, 28V, building A, office 29